We offer you various payment options and an encrypted connection for a transparent and secure purchase: PayPal, credit card (Visa & Mastercard), Klarna purchase on account, Klarna installment payment, Klarna direct debit and instant bank transfer.
All orders within Germany are free of shipping costs from an order value of 20€. If you are below that, we will charge you 4,95€ shipping costs at the checkout. Regardless of the order value, you can choose express shipping within Germany for 9,95€.
You can reach us by phone at 030 92374747 or by email at support@mydartpfeil.com. You will usually receive an answer from our friendly customer service on the same day or at the latest on the next working day.
You can return your order within the statutory cancellation period of 14 days. Please contact our customer service via mail (support@mydartpfeil.com) stating your order number and within the return period. Excluded are of course personalized products, as these have been customized especially for you.
Your order is usually ready for shipment within 24 hours and on its way to you. For personalized products, the processing time can be up to 48 hours, depending on the season. With express shipping you will receive your delivery the next day, with standard shipping the goods are usually in 1-3 days with you.
The configurator is self-explanatory. It guides you starting at the tip along the dart. For all four elements you have different choices in shape, color, size, weight, etc. For questions about the individual elements you can use the info button at the bottom of the selection field. It should not leave any question unanswered. If you do, please send us an email with your question to support@mydartpfeil.com. We will answer you immediately.
No, you do not have to pay shipping costs for returns within Germany. For all other returns from abroad, however, the sender bears the return costs.
Your order will be shipped with our partner DHL by default. Depending on the size and weight of the order, it will be sent as a merchandise mail or parcel. Orders with express shipping will be shipped with DHL Express regardless of the size.
