As soon as your order is ready for shipping, you will automatically receive a confirmation by email including the tracking number. You can then use this number to check directly with the respective shipping service provider where your order is currently located.

If the order is not yet ready for shipping, our customer service colleagues can correct the address for you. You can reach us by email at support@mydartpfeil.com or by phone at 030 92374747. Please always have your order number ready so that our colleagues will find you more easily in our systems.

Your order is usually ready for dispatch and on its way to you within 24 hours. For personalized products, the processing time can be up to 48 hours depending on the season. With express shipping you will receive your delivery the next day, with standard shipping the goods will usually be with you in 1-3 days.

All orders within Germany are free of charge for orders over €20. If you are below this, we will charge you €4.95 shipping costs at checkout. Regardless of the order value, you can choose express shipping within Germany for €9.95.

As soon as you have received your order confirmation, the order will be processed immediately. It is no longer possible to add or remove anything.

We would be happy to have your order delivered to a DHL Packstation. Please include your DHL customer number and the packing station number in the delivery address.

No, you will not incur any shipping costs for returns within Germany. For all other returns from abroad, the sender bears the return shipping costs.

By default, your order will be shipped with our partner DHL. Depending on the size and weight of the order, it will be sent by post or parcel. Orders with express shipping are shipped with DHL Express regardless of size.

In addition to a personal dedication, we pack each of your orders by hand and ensure that your unique darts find their way to you safely and completely.

All orders to Austria cost €7.95 or €12.95 depending on weight. For deliveries to all other European countries such as Switzerland, the Netherlands or Belgium we charge between €7.95 and €19.95. You can find all further information about shipping and delivery here .

When ordering, you can specify a billing address and also a delivery address. Both do not have to be identical, so they can differ from each other

We offer express delivery via DHL Express. This will be delivered within Germany on the next working day if the order is received before 12 p.m. You can find the prices and delivery times for all countries worldwide here .

You can return your order within the statutory cancellation period of 14 days. Please contact us with your order number. and within the return period contact our customer service via email (support@mydartpfeil.com). Personalized products are of course excluded from this, as these have been specially adapted for you. You can find out which products are considered personalized products below.

Personalized products are non-returnable. The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. You can find out which products are considered personalized products below.

If you have registered a return with us, you will receive the DHL return label in a separate email. A completed return slip must be enclosed with every return. You will then automatically receive this from us by email.

If you have registered a return with us, you will receive the DHL return label in a separate email. A completed return slip must be enclosed with every return. You will then automatically receive this from us by email.

No, you will not incur any shipping costs for returns within Germany. For all other returns from abroad, the sender bears the return shipping costs.

You will receive an automatic email from our colleagues as soon as your return has been processed by us. The refund has already been made and you will receive the credit back from our accounting department within 5 days to the payment method you specified.

Please send us an email to support@mydartpfeil.com. The colleagues will look at the process and respond to you immediately. As part of our 100% satisfaction guarantee, we want to make you happy with your order and will do everything we can to ensure that you ultimately find your perfect dart with us.

A payout of vouchers is not possible. In the event of a credit note, you will receive the corresponding amount back in the form of a voucher.

The return also has a tracking number. You can track this in the supplier’s respective app.

Have you received a defective item and would like to complain about it? Please send an email with photos or a video of the item to our customer service at support@mydartpfeil.com. Our colleagues will check this and then contact you immediately to discuss how to proceed.

You will receive the refund amount back to the payment method specified when ordering. The credit will be issued within 5 working days after your return has been reimbursed.

Would you like to return the barrel with the engraving made for you? Unfortunately this is not possible. Personalized products are non-returnable. You can find out which products are considered personalized products below.

Please contact our customer service, stating your order number and within the return period of 14 days. Our colleagues will check whether your order is eligible for exchange and whether your desired product is in stock and then exchange it if necessary.

Shafts and flights are among the consumables for darts and you can find a variety of them in the low price segment. It is completely normal that these need to be replaced after a certain period of play.

Please contact our customer service at support@mydartpfeil.com stating your order number. It's best to send us a photo of the barrel and the tip directly. This way we can focus on the next steps.

Please contact our customer service at support@mydartpfel.com stating your order number. It's best to send us a photo of the barrel and the tip directly. This way we can focus on the next steps.

We offer you various payment options and an encrypted connection for a transparent and secure purchase: PayPal, credit card (Amex, Visa, Mastercard), Amazon Pay, Klarna (purchase on account, installment payment, direct debit), SOFORT transfer, IDeal, Bancontact, eps- Transfer.

When purchasing on account or in installments, a risk check is carried out in the background. In the event of a negative review, the payment method on account will be rejected. This can be based on various reasons. E.g. address entry not correct or that you currently have too many open invoice purchases running at the same time.

A payout of vouchers is not possible. In the event of a credit note, you will receive the corresponding amount back in the form of a voucher.

You will receive the refund amount back to the payment method specified when ordering. The credit will be issued within 5 working days after your return has been reimbursed.

You will receive an automatic email from our colleagues as soon as your return has been processed by us. The refund has already been made and you will receive the credit back from our accounting department within 5 days to the payment method you specified.

With Klarna you can easily pay for your orders by invoice or installment purchase. You can view and manage all your purchases in the Klarna app at any time and pay directly to Klarna after your agreed payment deadline.

Cancellation after receiving the order confirmation is not possible because processing has already started in the background. Alternatively, you can revoke this after receipt, provided it is not a personalized product. You can find out which products are considered personalized products below.

Please contact our customer service, stating your order number and within the return period of 14 days. Our colleagues will check whether your order is eligible for exchange and whether your desired product is in stock and then exchange it if necessary.

Please check your SPAM mailbox first to see if the order confirmation is there by mistake. Otherwise, please contact our customer service at support@mydartpfeil.com. The colleagues will then look in the system to see what the problem is. It will definitely be solved quickly and you will receive your confirmation immediately.

As soon as you have received your order confirmation, the order will be processed immediately. It is no longer possible to add or remove anything.

All personal data such as your address or credit card details are encrypted using the “Secure Socket Layer” process, or SSL for short, and are therefore “tap-proof” when transmitted via the Internet. They are only used to process the order, for payment and for marketing measures as part of your registration with myDartpfeil.

You will find the reference to the company request in our footer. Alternatively, you can simply send us an email to firmenanfrage@mydartpfeil.com. We will answer these immediately.

No, there is no minimum order value in our shop. However, delivery to Germany is free for orders over €20.

Please contact our customer service by email at support@mydartpfeil.com. Our colleagues will be happy to check when the product will be available again and will then respond to you directly with a possible delivery date.

When ordering, you can specify a billing address and also a delivery address. Both do not have to be identical, so they can differ from each other.

If the order is not yet ready for shipping, our customer service colleagues can correct the address for you. You can reach us by email at support@mydartpfeil.com or by phone at 030 92374747. Please always have your order number ready so that our colleagues will find you more easily in our systems.

As soon as your order is ready for shipping, you will automatically receive a confirmation by email including the tracking number. You can then use this number to check directly with the respective shipping service provider where your order is currently located.

You can return your order within the statutory cancellation period of 14 days. Please contact us with your order number. and within the return period contact our customer service via email (support@mydartpfeil.com). Personalized products are of course excluded from this, as these have been specially adapted for you. You can find out which products are considered personalized products below.

All orders within Germany are free of charge for orders over €20. If you are below this, we will charge you €4.95 shipping costs at checkout. Regardless of the order value, you can choose express shipping within Germany for €9.95.

The configurator is self-explanatory and guides you along the dart from the tip, barrel and shaft to the flight. For all four elements you have various options to choose from in terms of shape, color, size, weight, etc. If you have any questions about the individual elements, you can use the info button at the bottom of the selection field. He should leave no question unanswered. If so, please send us an email with your question to support@mydartpfeil.com. We will answer you immediately.

A dart set also consists of 3 individual darts. This is how many are needed for a throw in darts. Your own darts that you can design yourself will also be sent as a set of 3 individual darts.

We offer our customers the following:

from 40 sets = 10%
from 80 sets = 15%
from 120 sets = 20%
from 160 sets = 25%
from 200 sets = 30% discount.

Please send us an email to verein@mydartpfeil.com and we will be happy to send you an offer.

On the “Thank You” page after purchase you will find the download button. And to be on the safe side, you will also receive an email with the download link - so everything is super easy.

By default, your order will be shipped with our partner DHL. Depending on the size and weight of the order, it will be sent by post or parcel. Orders with express shipping are shipped with DHL Express regardless of size.

Personalized products at myDartpfeil are all products that are individually put together according to your wishes or are printed or engraved with your motifs, texts, etc. This includes all darts from the dart configurator, printed dart boards, printed dart surrounds and printed dart flights.

Of course, everyone likes to receive vouchers as a gift and you could easily purchase them in our shop. The vouchers are automatically sent by email – either to the buyer or directly to the recipient.

On the “Thank You” page after purchase you will find the download button. And to be on the safe side, you will also receive an email with the download link - so everything is super easy.

You can upload several images and logos to your dart flight to create your own flight design, so you can, for example, build your own collage. This one created design is then printed identically on all four sides, meaning you cannot create a new design for each side of the flight. In addition, all 8 sets (24 pieces) are printed identically with the same flight design.

The red line traces the tolerance range for the pressure. You should place texts and foreground motifs within the tolerance range to ensure that logos, heads or lettering are also printed. Background images, on the other hand, must be placed right up to the edge of the flight so that there are no empty edges.

Shafts and flights are among the consumables for darts and you can find a variety of them in the low price segment. It is completely normal that these need to be replaced after a certain period of play.

Please contact our customer service at support@mydartpfeil.com stating your order number. It's best to send us a photo of the barrel and the tip directly. This way we can focus on the next steps.

Please contact our customer service at support@mydartpfel.com stating your order number. It's best to send us a photo of the barrel and the tip directly. This way we can focus on the next steps.

Only flights with a thickness of 100 microns are suitable for aluminum shafts. Flights with a thickness of 150 microns are very difficult to pull onto aluminum shafts.

Please send us an email to support@mydartpfeil.com. The colleagues will look at the process and respond to you immediately. As part of our 100% satisfaction guarantee, we want to make you happy with your order and will do everything we can to ensure that you ultimately find your perfect dart with us.

Would you like to return the barrel with the engraving made for you? Unfortunately this is not possible. Personalized products are non-returnable. You can find out which products are considered personalized products below.

The configurator is self-explanatory and guides you along the dart from the tip, barrel and shaft to the flight. For all four elements you have various options to choose from in terms of shape, color, size, weight, etc. If you have any questions about the individual elements, you can use the info button at the bottom of the selection field. He should leave no question unanswered. If so, please send us an email with your question to support@mydartpfeil.com. We will answer you immediately.

You can have your personalized dartboard printed with your desired text in 2 zones (top and bottom). We only personalize the dartboard with letters or numbers - emojis or other special characters are not possible.

You can have your personalized Dart Surround printed with your desired text in 2 zones (top and bottom). We personalize the Dart Surround exclusively with letters or numbers - emojis or other special characters are not possible.

After you have selected your product or configured your dart and placed it in your shopping cart, you can simply enter your voucher code in the coupon field at checkout.

All of our darts contain 90% tungsten.

Up to 9 letters and/or numbers can be laser engraved into your dart barrel. Emojis or other special characters are not possible.

Personalized products are non-returnable. The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. You can find out which products are considered personalized products below.

Micron is a unit of measurement and in this case indicates the thickness of the flight. The higher the number, the thicker and more stable the flight is, but the flexibility also decreases.

A dart set also consists of 3 individual darts. This is how many are needed for a throw in darts. Your own darts that you can design yourself will also be sent as a set of 3 individual darts. You can find all further information about shipping and delivery here .

Have you received a defective item and would like to complain about it? Please send an email with photos or a video of the item to our customer service at support@mydartpfeil.com. Our colleagues will check this and then contact you immediately to discuss how to proceed.

Please contact our customer service by email at support@mydartpfeil.com. Our colleagues will be happy to check when the product will be available again and will then respond to you directly with a possible delivery date.

It's really easy: you click on Account in the top right (desktop) or bottom right of the mobile menu and you can log in with a unique six-digit verification code that is sent to your email address. Once you have logged in, a customer account will automatically be created for you.

All personal data such as your address or credit card details are encrypted using the “Secure Socket Layer” process, or SSL for short, and are therefore “tap-proof” when transmitted via the Internet. They are only used to process the order, for payment and for marketing measures as part of your registration with myDartpfeil.

You will receive our darts letter by email a maximum of once a week. This contains information about darts, current offers and promotions. You can revoke your consent to myDartpfeil at any time.

You can reach us by phone on 030 92374747 or by email at support@mydartpfeil.com. You will usually receive a reply on the same day or the next working day at the latest.

We don't have a store - online only!

You will find the reference to the company request in our footer. Alternatively, you can simply send us an email to firmenanfrage@mydartpfeil.com. We will answer these immediately.

There are no passwords in our new customer account. You can log in each time with a unique six-digit verification code sent to your email address.

Simply go to our dartsletter and enter your details. This will give you a 10% voucher that you can redeem with your first order (see how can I redeem a voucher).

In every newsletter email you can easily unsubscribe yourself at the bottom of the email footer. After that, you will only receive emails from us that are directly related to your order.

It is not absolutely necessary to have a customer account with myDartpfeil to place an order. However, it offers you a few advantages: your configurations are saved, a shorter and easier ordering process and many other advantages.

Since we are still a very young company, we are not currently doing any monetary sponsorship.

We offer our customers the following: from 40 sets = 10% from 80 sets = 15% from 120 sets = 20% from 160 sets = 25% from 200 sets = 30% discount. Please send us an email to verein@mydartpfeil.com and we will be happy to send you an offer.