Are myDartpfeil darts made of tungsten?
Yes, all of our dart barrels are made of 90% high-quality tungsten, which makes them durable and also increases the probability of hitting the target, as the darts remain quite thin even when they are heavier. Of course, we also offer brass darts for beginners, which make great gifts. However, 99% of our darts are made of tungsten.

Does the 100% satisfaction guarantee really exist?
Yes, of course there is! If you are not satisfied with your order, you can simply contact us and we will find a solution together.

Are there independent tests of myDartpfeil?
Yes, our products have been evaluated in various dart tests and regularly impress with their high quality and the option to have them completely personalized. Here darts-at-home.de/dartpfeil-konfigurator you can find an independent test of our dart configurator.

Why is my myDartpfeil tip or shaft broken?
This can happen at any time during intensive play. Professional dart players wear out several sets of flights and shafts per day. This is because these parts of the dart are so-called wear materials and have a shorter lifespan than the rest of the dart. However, if a tip or shaft breaks off in the first few days, please contact our customer service at support@mydartpfeil.com and state your order number. It is best to send us a photo of the barrel and tip directly. This way we can specifically address the next steps.

Why is there no myDartpfeil logo on the dart barrels?
This is for two simple reasons. Firstly, it is because we want to give you a clean surface for engraving and personalised design and secondly, we want it to be YOUR dart and you are the focus and not our brand. This also sets us apart from other dart brands as we always put the player first.

Do myDartpfeil products have poor quality?
No, because we use more sustainable materials and high-quality workmanship in our production. Most reviews and testimonials highlight our high quality, especially in comparison with other brands. We also produce a large proportion of our products in Great Britain, the motherland of darts.

What options are there for exchanges and complaints at myDartpfeil?
You can easily exchange or complain about non-personalized products within 14 days. We are here for you! Please contact our customer service via email ( support@mydartpfeil.com ) stating your order number and within the return period. Personalized products are of course excluded from this, as these have been specially adapted for you.

Why can't I exchange my personalized darts and get my money back?
Personalized products cannot be exchanged because they are made individually for you. We hope you understand this. However, if you are not at all happy with your new darts, you can always write a message to our customer service and we will definitely find a solution for you as part of our 100% satisfaction guarantee.

How good is the customer service at myDartpfeil?
At myDartpfeil, we place great importance on outstanding customer service. Whether you need a code, want to cancel your order or have questions about delivery times, we are here to help you. You can reach us via our phone number, Facebook, email, WhatsApp or Instagram. Our service is known for quick, friendly solutions - many customers mention this in their Google or Reviews.io reviews.

Why can't we reach you by phone?
There may be several reasons for this. Firstly, we focus on being available in writing so that we can answer you even faster and more precisely. That's why our telephone hours are Monday to Friday from 10 a.m. to 1 p.m. If you call at other times, you will unfortunately not be able to reach us by phone, but only via Facebook, email, WhatsApp or Instagram. Secondly, there may be an increased call volume, especially in the high season around the annual Darts World Championship, so that all of our telephone lines are busy.

Where is my myDartpfeil delivery?
You can easily track the delivery status using the tracking number, so we can provide you with easy shipment tracking. You will find out where your darts are by email or WhatsApp message. We work day and night to deliver your orders as quickly and efficiently as possible. If you still have any questions or concerns, you can write to us at any time!

Where does myDartpfeil produce its dart barrels?
Our dart barrels are manufactured in close cooperation with an experienced family business in the motherland of darts - Great Britain. Thanks to decades of experience in the manufacture and production of darts and the like, we can guarantee first-class quality, regional sustainability and, above all, a high level of durability for our dart barrels. After receiving your order, we adapt the blanks to your configuration and personalize the darts and dart flights in our global logistics location in Berlin Charlottenburg.

Is myDartpfeil a good brand?
Fortunately, we no longer have to answer this question ourselves. Hundreds of thousands of satisfied customers confirm it every day and 9 out of 10 customers recommend us. myDartpfeil is the fastest growing darts brand in German-speaking countries and does everything to offer you the best quality. We design and produce our products so carefully that you can benefit from high-quality materials and durability. With our personalized products and intuitive online configurators, we create a unique buying experience for our customers. Countless top ratings in tests also speak for themselves. Convince yourself of our brand!

Why are you so expensive?
The perception of price is always subjective and is assessed differently by each person. Our prices reflect our high quality and the possibility of designing darts exactly according to your wishes. All personalizations are carried out carefully and lovingly by our employees personally at our Berlin logistics location. This takes some time and therefore also has a certain price. It is important for us to mention at this point that all employees receive fair wages and benefit from excellent working conditions, which also affects the prices for the end customer.

Why is the one in the YouTube videos so big?
He is actually 1.98 meters tall - that's not a camera trick! Maybe he wanted to make sure he could see everything beyond the highest edge of the dartboard. Rumor has it that he has the best view of the entire myDartpfeil warehouse!

Why are there so many negative comments about myDartpfeil?
Negative comments often arise because expectations are different. For example, some dart players want more choice or have specific ideas about materials and designs. Especially on Facebook, we keep getting some negative comments from older dart players (“Darts Stammtisch”) who are fundamentally averse to online shopping and communicate this in every sentence. We believe that everyone should buy where they feel most comfortable - regardless of whether that is online or offline. Just don't forget that not every dart player lives in a big city and that there are unfortunately still too few stationary dart shops in Germany. In general, we see criticism as an opportunity to improve. However, our numerous positive myDartpfeil reviews and ratings, for example on Google, show that most customers are very satisfied with our quality and our range.

Why doesn't myDartpfeil sponsor professionals?
We are primarily aimed at hobby players and darts fans who value individuality. Our focus is on designing personalized darts and not on sponsoring professional athletes. This means we are specifically targeting a community that enjoys the game and is looking for something unique.

Why does myDartpfeil have so many followers?
Our authentic communication and commitment to the darts community have earned us a large fan base. We offer added value through inspiring content, innovative products and personalized solutions, which are reflected in numerous positive reviews.

Why did myDartpfeil collaborate with Nodor?
First of all, we would like to take this opportunity to thank you for the good cooperation with the oldest brand in darts. At the beginning of our journey, this unique cooperation enabled us to quickly gain a foothold and to offer you, the customer, a very wide range of products and excellent product quality.

What is special about myDartpfeil?
myDartpfeil is best known for the world's first and unique dart configurator. There, every customer has the opportunity to put together their darts step by step and then even personalize them. Regardless of shape, grip, color, weight or engraving - you get a product that is tailored exactly to you and is praised for innovation in tests and reviews.

Can I rate myDartpfeil myself?
Of course! We appreciate every review, whether on our website, on Google or other platforms. Your opinion helps us to continue to improve our products and service and to give other customers a realistic picture.