Gift voucher by email

• Voucher code will be sent by email after ordering
• Redeemable for all products in the shop
• Excluded from warranty and returns
• Valid for 3 years from the date of purchase
• No discount codes can be applied when purchasing the voucher

# Which payment methods are available?

We offer you various payment options and an encrypted connection for a transparent and secure purchase: PayPal, credit card (Visa & Mastercard), Klarna purchase on account, Klarna installment payment, Klarna direct debit and instant transfer.

# How much does shipping cost in Germany?

All orders within Germany are free of charge for orders over €20. If you are below this, we will charge you €4.95 shipping costs at checkout. Regardless of the order value, you can choose express shipping within Germany for €9.95.

# When can I expect my delivery?

Your order is usually ready for dispatch and on its way to you within 24 hours. For personalized products, the processing time can be up to 48 hours depending on the season. With express shipping you will receive your delivery the next day, with standard shipping the goods will usually be with you in 1-3 days.

# Can I return the goods if I don't like them?

You can return your order within the statutory cancellation period of 14 days. Please contact us with your order number. and within the return period contact our customer service via email (support@mydartpfeil.com). Personalized products are of course excluded from this, as these have been specially adapted for you.

# Will I incur any costs for a return?

No, you will not incur any shipping costs for returns within Germany. However, for all other returns from abroad, the sender bears the return shipping costs.