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frequently asked Questions
💳 Which payment methods are available?
We offer you various payment options and an encrypted connection for a transparent and secure purchase: PayPal, credit card (Visa & Mastercard), Klarna purchase on account, Klarna installment payment, Klarna direct debit and instant transfer.
📆 When can I expect my delivery?
Your order is usually ready for dispatch and on its way to you within 24 hours. For personalized products, the processing time can be up to 48 hours depending on the season. With express shipping you will receive your delivery the next day, with standard shipping the goods will usually be with you in 1-3 days.
📦 How much does shipping cost in Germany?
All orders within Germany are free of charge for orders over €20. If you are below this, we will charge you €4.95 shipping costs at checkout. Regardless of the order value, you can choose express shipping within Germany for €9.95.
🎯 How does the dart configurator work?
The configurator is self-explanatory. He leads you along the dart starting at the tip. For all four elements you have various options to choose from in terms of shape, color, size, weight, etc. If you have any questions about the individual elements, you can use the info button at the bottom of the selection field. He should leave no question unanswered. If so, please send us an email with your question to support@mydartpfeil.com. We will answer you immediately.
📞 How can I contact myDartpfeil?
You can reach us by phone on 030 92374747 or by email at support@mydartpfeil.com. You will usually receive a response from our friendly customer service on the same day or the next working day at the latest.
↩️ Do I incur costs for a return?
No, you will not incur any shipping costs for returns within Germany. However, for all other returns from abroad, the sender bears the return shipping costs.
🔁 Can I return the goods if I don't like them?
You can return your order within the statutory cancellation period of 14 days. Please contact us with your order number. and within the return period contact our customer service via email (support@mydartpfeil.com). Personalized products are of course excluded from this, as these have been specially adapted for you.
🏤 Which service provider will my order be delivered with?
By default, your order will be shipped with our partner DHL. Depending on the size and weight of the order, it will be sent by post or parcel. Orders with express shipping are shipped with DHL Express regardless of size.
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